Terms of Use

Paladin Wireless provides its CUSTOMERS access to bandwidth through a wireless Internet connection, which we refer to as “SERVICE”. The Acceptable Use Policies (AUP) are intended to provide protection for our CUSTOMERS and the Internet community, while also allowing Paladin Wireless to fairly share its network to all CUSTOMERS. Paladin Wireless may modify the TERMS AND CONDITIONS of this agreement at any time. The prices for SERVICE are subject to change from time to time, with the most current prices found on our website at www.paladinwireless.com. Paladin Wireless refers to any paying individual, organization or business using the SERVICE as a CUSTOMER. 

USE OF SERVICE AT YOUR OWN RISK

The CUSTOMER is solely responsible for the content of communications on the Internet. The SERVICE provided by Paladin Wireless is “as is” and at your own risk. Paladin Wireless denies any responsibility for the accuracy of information obtained through the SERVICE. The transmission of data over an Internet connection is subject to errors, delays, and interruptions. Paladin Wireless is not responsible or liable for any errors, delays, or interruptions. The CUSTOMER understands that current regulatory and technical issues prohibit expectation of privacy when using Internet services.

SERVICE DISRUPTION

Paladin Wireless does not guarantee uninterrupted SERVICE. We will not and cannot be responsible for any disruption of Internet connectivity due to power outages, network faults or acts of God, Paladin Wireless equipment malfunction or any natural disaster (including weather). All Internet service is provided on an "as is" and "as available" basis. Paladin Wireless does not guarantee any loss of SERVICE time, transmission errors, connectivity or quality of SERVICE. The CUSTOMER acknowledges and agrees that the SERVICE is not intended to be, and will not be used as, your primary or “lifeline” telecommunications service. CUSTOMER acknowledges that the SERVICE also relies upon underlying providers such as Verizon, AT&T or others, and that such providers are likewise indemnified.

INSTALLATION

The CUSTOMER authorizes Paladin Wireless or its contractor(s) or others authorized by Paladin Wireless to install the necessary wiring and equipment required for wireless Internet SERVICE on the premises specified by the CUSTOMER at the time of installation. The standard installation includes the mounting of an antenna, a wireless transceiver on the outside of the house and/or building, the routing of cable(s) by the most direct path to one computer and/or router on the CUSTOMER’s premises. Fishing of walls and or attic crawling is not included with standard installation. The connecting of multiple computers, routers, or other equipment at CUSTOMER’s premises may require addition costs in equipment and wiring. Any requests for custom installation work will require additional costs or charges by Paladin Wireless or its contractor(s). Paladin Wireless and any contractor(s) will not be liable for any alterations to CUSTOMER’s premises that result from the installation or removal of the SU and/or wiring including any holes in walls, cable wiring or antenna mounting brackets; although great care will be used to make the installations reasonably appealing.

OBSTRUCTIONS

Wireless Internet communications is dependent on a clear Line of Sight to the Access Point (tower), which is the point where the wireless connects.  Paladin Wireless will make every reasonable effort to provide our CUSTOMER with the best SERVICE possible. Unfortunately, some locations could experience changes in SERVICE due to seasonal changes, i.e. spring and summer foliage, which in turn affects the line of sight to the tower. Paladin Wireless will make every reasonable effort to relocate or realign the SU. However Paladin Wireless cannot prevent Line of Sight problems, and therefore cannot guarantee SERVICE or be liable for any loss of SERVICE.

PAYMENT POLICY

Paladin Wireless will invoice its CUSTOMERS by email, monthly, with the exception of the first months’ service charge and equipment, payable at the time of installation. The invoice balance can be paid with check, credit card or money order, payable to Paladin Wireless. The payment is due every month. Any CUSTOMER who is 7 days late is subject to limited Internet access. After 15 days late the account speed will be deactivated. Paladin Wireless will notify CUSTOMER by phone or email if there is a payment issue associated with their account(s). After 60 days late the SERVICE will be canceled and a deposit and/or a reactivation fee may be charged.

UNACCEPTABLE USE

Paladin Wireless may, at its discretion, immediately terminate or reduce SERVICE to the CUSTOMER upon any single or multiple incidents of the following conditions:

  1. Failure to pay SERVICE fees in a timely manner;
  2. Interfering with the disrupting of Internet SERVICE to other CUSTOMERS and/or their equipment on the Paladin Wireless network;
  3. Propagation of computer viruses and/or;
  4. Unauthorized entry into another person(s) or organization(s) computer, systems, and/or information;
  5. Unsolicited blanket emailing known as "spamming";
  6. Any violation of local, state, federal or international law or that of any Sovereign Nation, as well as Paladin Wireless AUPs.


SERVICE SHARING

If at any time Paladin Wireless discovers that the CUSTOMER is sharing their SERVICE or has networked to others outside of the premises, without the express written consent of Paladin Wireless, SERVICE will be immediately terminated to the CUSTOMER with no refunds of any kind. In particular, should a CUSTOMER operate his own wireless network for household or business use, it must be secured with at least WPA, WEP, or other effective method to restrict access from the general public. Unsecured, "open" networks are not only a potential cause of excessive bandwidth use, they are a security threat and an example of unauthorized sharing of the SERVICE.

INDEMNIFICATION

CUSTOMER agrees to indemnify and hold harmless Paladin Wireless, it's owner(s), partner(s) and contractor(s) against all losses, liabilities, judgments, awards and costs (including legal fees and expenses) arising out of or relating to any and all claims and/or losses accruing or resulting from the installation of SERVICE, equipment, materials or supplies in connection with the performance of this agreement, to any and all CUSTOMERS and/or any other person, firm, organization or corporation.

PALADIN EQUIPMENT

The Customer agrees that all equipment will remain the property of the Company. The Customer agrees therefore not to sell, transfer, lease, or assign any interest in or mortgage or encumber all or any part of the equipment provided by the Company. The Customer hereby agrees to pay to the Company the full cost of repair and/or replacement of any lost, stolen, unreturned, damaged, sold, encumbered or assigned equipment, as well as full labor costs.

CUSTOMER EQUIPMENT

Paladin Wireless is not responsible for maintaining or supporting any equipment owned by the CUSTOMER, and is not liable for any damages to the CUSTOMER’s SU, computer(s) or other equipment.